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Terms & Conditions

  SERVICES RESERVATION, PAYMENT MENTHOD & CANCELLATION POLICY

Notes: Your use of this Website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, You should not use this site.
*The services reservation should be sent to us via: Direct at our office,Tel, Fax or E-mail.
*After agreeing with content, service price, deposit, a service contract between Acbtourist and its clients is effective immediately as soon as customers complete the payment procedures at our accounting department.
*Billing is done, customers will be provided with following papers and documents:
01 – Contract of providing services (for tour groups )
02 – Certificate of services
03 – Invoice of confirming payment procedure completion
(The above papers will be made into wo copies, each party will keep one.)
 Deposit : 30% of total package service value must be paid to the cashier of Acbtourist after negotiating.
The remaining amount must be paid in VietNam before departure trip.
* For other services, especially, air, train, bus tickets, ect. Customers must pay 50% of total cost at the time of ticketing.
“It is the feature of customers including foreigners that the majority of our prices are quoted in U.S Dollar – We accept payment in U.S. Dollar or in Vietnamese Dong at the exchange rate announced by the State Bank of Vietnam at the time of transaction”.
A – Forms of payment are now being accepted :
1.    Payment by cash directly at our office .
2.    Bank transfer :
*Beneficiary
: Trinh Quoc Dang
*Personal ID
: 038082000022
*Adress
: R206, Nuoc Ngam dor., Hoang Liet ., Hoang Mai., HaNoi., VietNam
*Bank name
:VietComBank  ( Joint stock commercial Bank for Foreign Trade of Vietnam ) / Website : http://www.vietcombank.com.vn/en/
*Bank adress
198 Tran Quang Khai st., Hoan Kiem dist., HaNoi , VietNam
*Account number
: 0011003511924
*Swift code
: BFTVVNVX
Remark :*Bank fees is on your side*Inform to us your detail transfer : Sender, Sent total, day sent ….* We will Inform to you when we have got money.
 3. By Western Union :
*Beneficiary
: Trinh Quoc Dang
First Name
: Dang
Midle Name
: Quoc
Family name
: Trinh
*Personal ID
: 038082000022
Remark :*Inform to us your detail transfer : MTCN Code, Sender, Sent total, day sent ….* We will Inform to you when we have got money.
4.    We accept payment by credit cards 
We need your passport photo & both site of  Card Then fill in full available of this : AUTHORIZATION LETTER
Customers settling by Credit Card  must pay bank fee for using card  ( in our office ) as follows :
Visa Card, Master Card : 2,5% of the total cost for the service. • JCB Card : 3,5% of the total cost for the service
B – Pricing for Children
1.    Teenagers under 10 years old participating in a trip have to be accompanied by an adult at the time of departure.
2.      Price for children:
• Children under 05 years old: free service Charge (excluding airfare and rail ticket)
• Children from 0509 years old: 75% of adult fare (sleeping with adults, a separate meals – excluding airfare and rail tickets)
• Children over 10 years old:  adult fare.
3.    Customers traveling with children please observe your children carefully when they are climbing, swimming, being on boat and playing to avoid missing.
C – Service Refund, Cancellation & Accountability Policy
*In case of trip cancellation due to Acbtourist.
1.    When Acbtourist cannot carry out the trip, we will notify customers and repay the total paid amount within three days from the time of cancellation notice in cash or credit transfer.
2.    Acbtourist will pay all for services we have booked for groups such as deposit for hotel service, restaurant, cars, boats, etc .
*In case of trip cancellation made by customers
Before departure day, if any member of the group is unable to attend the trip for any reason, the customer must immediately notify Acbtourist and bear cancellation costs  as follows :
1.    For retail customers :
• Cancellation before 07 days: 30% of the total value of the tourism program.
• Cancellation from 02 to 06 days: 50% of the total value of the tourism program.
• Cancellation within 24 hours: 100% of the total value of the tourism program.
2.    For Group :
• Cancellation before 15 days: 30% of the total value of the tour program.
• Cancellation from 07 to 14 days: 50% of the total value of the tour program.
• Cancellation within 06 days : 100% of the total value of the tour program.
The trip cancellation notice must be directly notified to Acbtourist via E-mail or fax and must be confirmed by Acbtourist. Cancellation by telephone will not be accepted.
No refund for customers dropping out halfway during the tour program.
D – In Case of Disputes
All disputes and complaints related to services.
First of all, all disputes and complaints will be resolved by negotiation and mutual understanding. In case no negotiation and mutual understanding can be reached, they will ultimately be addressed by the Vietnam Chamber of Commerce and Industry (VIAC) under the laws of Vietnamese Government. All complaints must be submitted in writing within 30 days from the end of the service.
E – Insurance (only based on customer demand)
Vietnamese : insurance fee: 3,000 VND /day – the highest insurance compensation level: 20,000,000 VND/person.
Foreigner: insurance fee: U.S $ 3.0/day/person –be paid for accident up to U.S $ 20,000 of Bao Viet Insurance Company.

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